Job Posting: Operations Manager

From left to right: Artistic Producer Anais West, 2019/2020 season artists Shanique Kelly, C.S. Fergusson-Vaux, Jonathan Giang Nguyen, Quanah Style, and Artistic and Executive Director Fay Nass. Photo by Emily Cooper

Come Make Queer Theatre With Us!

The frank theatre company is seeking an Operations Manager to collaborate with our Artistic & Executive Director and Artistic Producer, as we facilitate the development, production and presentation of innovative queer performance.

Application Deadline

July 2nd, 2021

Company Profile

About the frank theatre:

Established in 1996, the frank is the oldest professional queer theatre company based on the occupied, stolen lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlil̓wətaʔɬ (Tsleil-Waututh) First Nations, colonially called Vancouver, BC, Canada. We play a crucial role in this city’s theatre ecology: we are one of few theatre organizations in the country led by a genderqueer, immigrant woman of colour, and we collaborate with a large community of LGBTQ2S artists and arts workers. Through collective approaches, we create work that challenges Western, Eurocentric and Colonial aesthetics and storytelling. We subvert these methods by engaging collaborators whose practices are rooted in different disciplines, cultures, abilities, and languages. We strive towards a utopian world free of prejudices and assumptions. We believe in the power of storytelling to show the nuances and complexities of human experiences, and we pursue this vision through award-winning productions and community-based activities. We explore what it means to be queer, and the place of queer individuals in society, by creating, developing, producing and presenting theatrical work.

Core Values

• Prioritizing artists underrepresented within queer theatre (female, trans, Black, Indigenous, racialized, immigrant, disabled and neurodivergent artists.)
• Queering traditional theatre creation through interdisciplinary and media arts approaches
• Fostering the next generation of queer artists through mentorship
• Privileging process over product
• Adapting to the individual needs of participants
• Holding space for differences
• Decentralizing power through horizontal collaboration


Mainstage Productions: through this stream of our programming, we support innovative, transcultural performances by established queer artists in our community.
Youth Program: Telling It Bent is our writing workshop for queer, trans, and Two-Spirit BC youth (ages 14 to 25.) It provides emerging writers with the opportunity to gain skills, learn decolonial approaches to creation, meet other queer artists, and explore different styles of writing.
Co-Productions and Presentations: we provide development support, artist fees, as well as marketing and community outreach to emerging and mid-career queer artists.
Community-Engaged Program: we engage queer community members and artists with a specific lived experience to collectively create a performance, using verbatim, devised and interdisciplinary approaches. Our first iteration engaged queer immigrants and refugees, culminating in the theatre-film hybrid “Be-Longing.”

How We Work

Working out of a shared office space at the Arts Factory (281 Industrial Ave), the frank is a people-centred organization that prioritizes the well-being and growth of our staff, artists and arts workers. We are currently working both remotely from home and from the office intermittently, but after COVID restrictions are fully lifted, our staff will return to working 2 – 3 days a week in our office.

In our programming and operations, we strive for a culture of trust, safety, and accountability, where healthy conflict exists. We actively challenge white supremacist cultural characteristics, as articulated by Tema Okun and Kenneth Jones in White supremacy culture. This includes a commitment to:

• Complexity over either/or thinking
• Community over individualism
• Collaboration over competition
• Power sharing over power hoarding
• Transformational relations instead of transactional relationships
• Appreciation over perfectionism
• Real equity over equity washing
• Self and community care instead of over working
• Vulnerability over defensiveness

Photo by Emily Cooper

Job Description

The Operations Manager’s responsibilities include financial and administrative management, coordinating the development of strategic planning and policy making, reporting and organizing, and grant support.

We are looking for a passionate individual who enjoys learning, exchanging and growing. We believe complex conversations can be transformative. We are seeking a collaborator who appreciates nuance and believes in empathy.

START DATE: August 15th, 2021

HOURS AND PAY: $30/hour, 15 hours/week. Permanent part-time.

• Funds provided to support professional development activities
• Flexible hours
• Extended Medical Benefits
• Three weeks paid vacation after 6 months probation period
• As the company continues to grow, there will be room for this position to expand from part-time to full-time.


• Demonstrated experience working in arts administration or operations
• Strong organization, communication and time management skills
• Comfortability with Google Drive, Word and Excel
• Strong knowledge of LGBTQ2S community, queer inclusivity, justice, equity, anti-racism and anti-oppression.
• Self-motivated: initiates tasks and assumes personal responsibility for achieving outcomes
• Independent: works effectively with little guidance
• Dependable, responsible and accountable.
• Seeks opportunities to improve general work processes, methods and systems
• Collaborative: listens to and values others’ needs, suggestions and feedback.
• Self-aware: articulates their needs, offers suggestions and feedback.


-Experience in administration or production of theatre
-Knowledge of the local theatre, film, media and/or arts communities
-Lived experience of being LGBTQ2S+ (lesbian, gay, bisexual/pansexual, trans, non-binary, queer, Two Spirit, asexual/demisexual, and/or intersex)


Financial Management
-Receiving financial reports from bookkeeper, and updating budget accordingly
-Managing invoices and outgoing payment to artists, staff and contract workers.
-Managing petty cash
-Assisting with annual review engagement
-Updating company’s financial and statistical reports in CADAC
-Preparing donation requests, tax receipts, and acknowledgements

Operational Administration
-Leading administrative activities, in collaboration with Artistic Director and Artistic Producer
-Managing rental agreements for office, storage, as well as rehearsal and production venues
-Renewing annual insurance and memberships
-Managing company calendar, including administrative deadlines, staff and board meetings
-Collaborating with the Artistic Director and Artistic Producer on company strategic goals and planning
-Coordinating the development of company policies around Human Resources and Equity, Diversity and Inclusion in collaboration with the Artistic Director and board.

Grant Support
-Documentation of grant applications
-Researching and compiling database of relevant grants
-Creating and managing annual grant calendar
-Preparing support documents for applications

Organizing, Reporting and Filing:
-Organizing company documents in cloud storage and physical office
-Digitizing paper documents
-Digital report filing, including ticket sales reports and monthly donor lists

We strongly encourage submissions from QTBIPOC (Queer and Trans Black, Indigenous People of Colour) applicants, queer applicants, applicants of diverse ages, as well as applicants who identify as neuro-divergent or disabled.


Our shared office space is wheelchair accessible, including the bathrooms and meeting rooms. The area around our desk space is a bit narrow due to a storage shelf, so it may be challenging to fit a power chair, but arrangements could be made to accommodate this access need.

Our staff are all hearing, but we will strive to make this position accessible to folks in the D/deaf community through accommodations such as closed captioning, CART or real-time captioning, American Sign Language (ASL) interpretation, and written memos and company communications.

Our office has gender-neutral washrooms.


To apply, please email your resume and letter of interest to Artistic Director Fay Nass at, and CC Associate Producer Anais West at